1. Overview

Hamro Koseli connects customers with independent sellers across Nepal. Shipping times and delivery methods may vary depending on the seller's location, product type, and destination.

2. Delivery Coverage

We currently aim to deliver throughout Nepal wherever courier services are available.

• Major cities and municipalities.
• District headquarters.
• Selected rural areas through partner couriers.
• International shipping may be available in the future.

3. Order Processing Time

Sellers generally prepare and dispatch orders within 1–3 business days after order confirmation.

4. Estimated Delivery Time

5. Shipping Charges

Shipping costs depend on:

• Seller location.
• Product weight and size.
• Delivery destination.
• Courier service used.

Applicable shipping charges will be displayed during checkout before payment confirmation.

6. Shipping of Food Products

Food sellers must package products appropriately to maintain freshness and product quality during transit.

• Proper packaging is required.
• Expiration dates should be clearly visible.
• Perishable items may have delivery restrictions.

7. Order Tracking

Customers may receive shipping updates through email, SMS, push notifications, or their Hamro Koseli account dashboard when tracking information is available.

8. Delivery Delays

Delivery delays may occur due to:

• Weather conditions.
• Natural disasters.
• Public holidays.
• Transportation disruptions.
• Remote delivery locations.

9. Failed Delivery Attempts

If delivery cannot be completed due to incorrect address information or customer unavailability, additional shipping charges may apply for re-delivery.

10. Damaged or Missing Items

If your package arrives damaged or items are missing, please contact us within 48 hours of delivery and provide photographs where applicable.