1. Information We Collect

We may collect the following information:

• Full name
• Email address
• Phone number
• Shipping and billing addresses
• Account credentials
• Order history
• Product reviews and ratings
• Seller verification documents

2. How We Use Your Information

• Create and manage your account
• Process orders and transactions
• Verify seller identities
• Provide customer support
• Improve our services
• Prevent fraud and abuse
• Send important updates and notifications

3. Payment Information

Hamro Koseli supports Cash on Delivery (COD), eSewa, and Khalti. We do not store complete payment credentials. Payment processing is handled by trusted third-party providers.

4. Seller Verification

To maintain trust and security, sellers may be required to submit identification documents, business details, banking information, and other verification materials.

5. Cookies & Analytics

We use cookies and similar technologies to improve user experience, maintain login sessions, analyze traffic, and enhance platform functionality.

6. Sharing of Information

We may share limited information with sellers, payment providers, delivery partners, cloud service providers, and legal authorities when required by law.

7. Marketing Communications

We may send promotional emails, special offers, product recommendations, and push notifications. Users can opt out of marketing communications at any time.

8. Children's Privacy

Hamro Koseli is intended for users aged 13 years and older. We do not knowingly collect personal information from children under the age of 13.

9. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, misuse, loss, or disclosure.

10. Contact Us