1. Purpose

Hamro Koseli is committed to supporting local artisans, food producers, and small businesses. This policy defines the requirements and standards that all sellers must follow while using our marketplace.

2. Seller Eligibility

• Must be at least 18 years old.
• Must provide accurate identification information.
• Must have a valid phone number and email address.
• Must comply with applicable laws and regulations.
• Must complete seller verification before listing products.

3. Seller Verification

To ensure marketplace trust and security, sellers may be required to submit:

• Citizenship or government-issued identification.
• Business registration documents (if applicable).
• PAN/VAT information.
• Bank account details for payouts.
• Store or business information.

4. Allowed Products

Hamro Koseli encourages the sale of authentic products, including:

• Handmade crafts and artisan products.
• Traditional Nepali products.
• Local food products.
• Locally produced clothing and accessories.
• Home décor and cultural goods.

5. Prohibited Products

• Illegal products or substances.
• Counterfeit or imitation goods.
• Stolen products.
• Weapons or dangerous materials.
• Products that violate intellectual property rights.
• Expired or unsafe food items.
• Misleading or fraudulent products.

6. Product Listing Standards

• Provide accurate product descriptions.
• Upload clear and authentic product photos.
• List correct pricing and stock information.
• Avoid misleading titles and descriptions.
• Update inventory regularly.

7. Order Fulfillment

Sellers are responsible for preparing and dispatching orders within the promised timeframe. Delays should be communicated to buyers as soon as possible.

8. Food Product Requirements

Sellers offering food products must ensure that products are prepared, stored, packaged, and shipped according to applicable food safety standards.

• Clearly mention ingredients where applicable.
• Display expiration or best-before dates.
• Use proper packaging to prevent contamination.

9. Seller Payments

Seller earnings will be transferred to the verified bank account or approved payout method according to the payout schedule established by Hamro Koseli.

10. Reviews & Ratings

Buyers may leave reviews and ratings based on their purchasing experience. Sellers must not manipulate, purchase, or falsify reviews.

11. Policy Violations

Sellers who violate this policy may face:

• Listing removal.
• Temporary account suspension.
• Permanent account termination.
• Withholding of payouts where permitted by law.

12. Policy Updates

Hamro Koseli may update this Seller Policy from time to time. Continued use of the marketplace constitutes acceptance of the updated policy.