Find answers to common questions about shopping, selling, payments, deliveries, and account management on Hamro Koseli.
Browse products, add items to your cart, proceed to checkout, select your payment method, and confirm your order.
We currently support Cash on Delivery (COD), eSewa, Khalti, Fonepay, and Bank Transfer.
Delivery times vary depending on the seller, product type, and destination. Most orders are delivered within 2–7 business days.
Orders may be cancelled before shipment. Once shipped, cancellation may not be possible and the return process must be followed.
Eligible products may be returned within the applicable return period. Please refer to our Return & Refund Policy for full details.
Click "Become a Seller", complete the registration form, submit verification documents, and wait for approval from our team.
Sellers may be asked to provide citizenship, business registration documents, PAN/VAT details, and banking information.
Handmade crafts, local foods, artisan products, cultural goods, locally produced clothing, and other approved products may be sold on Hamro Koseli.
Payments are transferred according to the payout schedule established by Hamro Koseli after order verification and completion.
Yes. We implement appropriate security measures to protect user information and transactions.
Yes. You can update your profile information from your account settings.
Use the "Forgot Password" option on the login page to reset your password securely.
If you couldn't find the answer you're looking for, our support team is ready to assist you.
Contact Support